Interactive processing is an information processing method in which there is an interaction between the operator and the system. The operator inputs information and operation commands through the terminal device, and the system processes the data immediately after receiving it and displays the processing result through the terminal device. The operator can further input information and operation commands according to the processing result.
The system and the operator answer each other in the human-machine dialogue until the result is obtained. In this way, programmers can design, adapt and modify programs to correct errors and fix defects in a timely manner. Especially for non-professional operators, the system can provide prompt information, and gradually guide the operator to complete the required operations and obtain the processing results. This method is flexible, intuitive and easy to control compared with non-interactive processing, and thus is adopted by more and more information processing systems.
The interactive voice/web response system provides automated voice services and is the primary device for self-service for customers. The system adopts a user-oriented voice directory, and according to the customer's choice (by telephone keyboard or voice) to complete the corresponding information query and command execution, and it can be said that the computer is controlled by the button of the telephone.
Our Services
With the rapid development of mobile intelligent terminals and cloud computing, interactive voice/web response systems are rapidly evolving as a new field. More new requirements on linguistics, emotional shaping, and logical construction have been put forward for the user experience. The interactive voice/web response system service we provide will work as follows:Different scenarios mean different requirements and purposes of users, and the requirements for voice interaction are also different. Our computer experts will pick the best hardware and algorithms for you based on your needs.
The interactive voice/web response system is a virtual person who communicates directly with the user. Therefore, the tone style and personality of the communication object are the first feelings of the user's contact. To enhance the authenticity, it is vital to define a character that matches the tonality of the product. Character personality includes: the attitude conveyed by the company; the personality characteristics of the product; how others are expected to see it. The voice design includes voice interactive guidance, feedback, and exception handling.
This part includes voice prototype testing and device test tuning. Through development and design personnel, actual human-machine testing is conducted to understand whether the voice function is stable, to know the task completion rate, and to see whether the entire experience process is smooth. The IXRS system combines hardware and software with speech recognition and natural language processing capabilities to solve problems such as data loss, cumbersome sorting, and difficulty in searching in manual recording.
We guarantee the confidentiality and sensitivity of our customers' data. We are committed to providing you timely and high-quality deliverables. At the same time, we guarantee cost-effective, complete and concise reports.
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References:
1. Naylor, M. R., Keefe, F. J., Brigidi, B., Naud, S., & Helzer, J. E. (2008) 'Therapeutic interactive voice response for chronic pain reduction and relapse prevention', Pain, 134(3), 335-345.
2. Turner, K. J. (2004) 'Analysing interactive voice services', Computer Networks, 45(5), 665-685.
3. Silva, A. P. C. D., Varela, M., Silva, E. D. S. E., Leão, R. M. M., & Rubino, G. (2008) 'Quality assessment of interactive voice applications', Computer Networks, 52(6), 1179-1192.